Privacy Policy

Last updated: November 2026

HelloMove (hellomove.com.au) is operated by CIMET Sales Pty Ltd ABN 72 620 395 726 ("HelloMove", "we", "us"). We're bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains what personal information we collect, why, who we share it with and how you can access or correct it.

What we collect

  • Details you give us: your name, mobile number and email address, the suburbs you're moving from and to, the size of your home, when you plan to move, and whether you'd like help connecting electricity, gas or internet.
  • Removalist businesses: business name, contact name, phone, email, ABN and service areas.
  • Technical and advertising data: the ad or link that brought you to our site (such as a Google click ID or UTM tags), pages visited, device and browser type, and cookies or similar technology used by our analytics and advertising partners.

You don't have to give us your details, but without them we can't connect you with removalists.

Why we collect it

  • To give you a moving cost estimate.
  • To pass your move to removalists who service your area so they can contact you with quotes.
  • To confirm your mobile number with a one-time SMS code, so removalists only receive genuine enquiries.
  • If you ask, to help you connect electricity, gas and internet at your new home through Econnex Comparison.
  • To contact you about your enquiry.
  • To measure and improve our website and advertising.
  • To meet our legal obligations and resolve complaints.

Who we share it with

Removalists. When you ask for quotes, we share your name, phone number, email, suburbs, home size and moving timeframe with removalists who service your area. They're independent businesses and may contact you by phone, SMS or email about your move. Once they have your details, their own privacy policies apply to how they use them.

Service providers. We use providers for website hosting, data storage, email and SMS, analytics and payments. Some of these providers, such as Google and Meta, may store or process information outside Australia, including in the United States. We take reasonable steps to make sure they handle it in line with the Australian Privacy Principles.

Advertising partners. We use tools from Google and Meta to measure which ads lead to enquiries. These tools may use cookies and, in some cases, a scrambled (hashed) version of your email or phone number to match enquiries to ad clicks.

Econnex Comparison. If you tick electricity, gas or internet on our form, we pass your name, phone number, email and new suburb to Econnex Comparison, a business name of CIMET Sales Pty Ltd, so it can contact you about connecting those services and any bill credit offer. Econnex then handles your information under the Econnex Privacy Policy, and may share it with the energy or internet provider you choose.

Verifying your mobile. We text a one-time code to your mobile to confirm it's yours. Your number is sent to our SMS provider for this purpose only.

We don't sell your personal information to anyone other than removalists who service your area for the purpose of quoting on your move.

Marketing

We may send you messages about your move. You can opt out at any time using the unsubscribe link or by replying STOP to an SMS, or by emailing us.

Cookies

Our site stores small pieces of data in your browser to remember which ad brought you here and to keep the calculator working. You can block or delete cookies in your browser settings; the calculator will still work.

Keeping it safe

We store information with reputable providers and limit access to people who need it. We keep it only as long as we need it for the purposes above or as required by law, then delete or de-identify it.

Access, correction and complaints

You can ask to access or correct the personal information we hold about you, or ask us to stop contacting you, by emailing privacy@hellomove.com.au. We'll respond within 30 days.

If you have a complaint about how we've handled your information, email us first and we'll look into it. If you're not happy with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Contact us

CIMET Sales Pty Ltd
Level 18, 570 George Street, Sydney NSW 2000
Email: privacy@hellomove.com.au

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.